Frequently asked questions

Choose your dates and guests on any property, review the full price breakdown, and submit your request. For request-to-book homes, our team reviews and accepts your reservation, then sends a secure payment link. For instant-book homes, you pay at checkout and your dates are confirmed immediately.

You're only charged once your reservation is confirmed — either at instant-book checkout, or after our team accepts a request-to-book reservation and you complete the secure Stripe payment.

Standard check-in is after 3:00 PM and checkout is before 11:00 AM. Individual homes may differ — exact times are on each property page and in your confirmation.

Most homes offer self check-in with a keypad or smart lock. You'll receive complete arrival instructions before your stay.

Every property shows a transparent breakdown before you pay: nightly rate, cleaning fee, any applicable additional fees, and taxes. Some homes require a refundable security deposit, which is clearly noted.

Cancellation terms are shown on each property and in your rental agreement before you book. See our Cancellation Policy page, or contact us to discuss your situation.

Yes. Many homes support stays of a month or longer, often at reduced weekly or monthly rates. We regularly host relocations, corporate housing, insurance stays, and traveling professionals.

All payments are processed by Stripe. We never see or store your card details. Bookings are only confirmed after Stripe verifies your payment server-side.

Email us at kr3legacyllc@gmail.com or use the contact form. We reply personally, usually within one business day.